Workforce Communications for Utilities
Deliver critical communications to employees in the office and in the field.
Utility organizations coordinate corporate offices, operations centers, facilities and geographically dispersed field crews. During outages, severe weather and emergencies, communication speed and audience accuracy are essential. ActionTrac provides targeted SMS and mobile notifications for routine and urgent workforce communications.
Communication built for a distributed utilities workforce
The right alert must reach the right crew without delay. At the same time, HR and leadership need a dependable channel for company updates, training and employee engagement. ActionTrac supports targeted messages, administrator controls, response options and reporting from one platform.
Reach the people who keep work moving
ActionTrac helps authorized teams communicate with field crews, dispatch, operations centers, maintenance teams, safety personnel, supervisors, HR and corporate employees. Messages can be sent organization-wide or targeted using configured employee attributes.
Common Utilities communication use cases
How ActionTrac helps
Reach dispersed field and office employees rapidly
Reduce irrelevant messages through precise audience targeting
Collect responses when acknowledgment or status matters
Centralize routine and urgent workforce communications
Give leaders visibility into activity and engagement
Customer perspective
“We depend on ActionTrac Workforce Communications to get critical information instantly to our employees.”
Benchmark Utility Services Frequently asked questions
Can ActionTrac contact field crews by service area?
Yes. Organizations can configure employee attributes and groups that support location, department, job-function or service-area targeting.
Can ActionTrac support outage and severe-weather alerts?
Yes. Authorized teams can send immediate or scheduled alerts and use templates for repeatable situations.
Can employees confirm their status?
Optional crisis workflows can request Safe or Unsafe responses and identify people who have not responded.
Can utility systems trigger ActionTrac messages?
Approved external systems can connect through an ActionTrac API to submit trigger events for automated alerts to designated teams.
Reach the right employees at the right time
See how ActionTrac can help your utilities organization communicate more quickly, target messages more precisely and measure workforce engagement.