Workforce Communications for Service Organizations
Connect a workforce that is always on the move.
Service organizations often have employees spread across customer locations, regional offices, job sites and remote environments. Email and intranet communications may not reach mobile employees when information is time-sensitive. ActionTrac provides a direct channel through SMS and mobile notifications.
Communication built for a distributed services workforce
A service workforce changes location and schedule frequently. Operations needs to communicate schedule or service changes, safety teams need to distribute alerts, and HR needs a consistent way to reach all employees. ActionTrac supports targeted, scheduled and automated communications from a centralized platform.
Reach the people who keep work moving
ActionTrac helps authorized teams communicate with field-service employees, technicians, project teams, site supervisors, customer-location teams, remote employees, HR and operations. Messages can be sent organization-wide or targeted using configured employee attributes.
Common Services communication use cases
How ActionTrac helps
Reach employees across changing work locations
Reduce delays caused by dependence on email
Target each team with relevant operational information
Automate recurring communications and reminders
Measure workforce communication activity and engagement
Customer perspective
“As an offshore oil drilling company, we depend on ActionTrac Workforce Communications for updating work schedules and sending important employee alerts.”
Kenai Offshore oil drilling company Frequently asked questions
What types of service organizations can use ActionTrac?
ActionTrac can support distributed workforces in field services, construction, hospitality, property and facility services, professional services, oil and gas services, and similar environments.
Can messages be targeted to employees at one customer site?
Yes, when the organization's employee data and groups are configured to identify that site or team.
Can ActionTrac automate recurring employee messages?
Yes. Teams can schedule communications and create automated sequences for use cases such as onboarding, reminders, birthdays and work anniversaries.
Can employees provide feedback?
Yes. Organizations can use response options and surveys to collect employee feedback, depending on the modules enabled.
More ways ActionTrac works
Reach the right employees at the right time
See how ActionTrac can help your services organization communicate more quickly, target messages more precisely and measure workforce engagement.