Workforce Communications for Healthcare Organizations
Reach employees across facilities, departments and shifts — even when they are away from a desk.
Healthcare organizations depend on clinical, administrative and support employees working across facilities and schedules. Many do not have time to monitor email during a shift. ActionTrac provides a direct channel for authorized HR and operations teams to send targeted SMS and mobile communications.
Communication built for a distributed healthcare workforce
Healthcare communications must be timely, relevant and easy to manage. A staffing update may affect one facility, a safety message may apply to a department, and a benefits reminder may need to reach the entire organization. ActionTrac helps administrators segment audiences while maintaining a centralized communication record.
Reach the people who keep work moving
ActionTrac helps authorized teams communicate with nurses, clinicians, technicians, administrative teams, environmental services, support staff, supervisors and multi-site employees. Messages can be sent organization-wide or targeted using configured employee attributes.
Common Healthcare communication use cases
How ActionTrac helps
Reach non-desk employees on a familiar mobile channel
Target communications to the affected facility or role
Support rich-media links to policies, documents and videos
Improve consistency with templates and scheduled messages
Give leadership visibility into communication and engagement activity
Customer perspective
“With distributed clinics and personnel across the state, ActionTrac enables us to easily send important messages with rich media to our employees.”
OakLeaf Clinics Frequently asked questions
Can ActionTrac communicate with employees at selected facilities?
Yes. Administrators can target a facility, department, job title, shift or configured employee group.
Can a healthcare message include a document or video?
Yes. Messages can include links to documents, images or video, subject to the organization's configuration and content policies.
Can ActionTrac replace clinical communication systems?
ActionTrac is designed for workforce communications. Organizations should keep clinical and protected-health-information workflows within systems approved for those purposes unless a specific compliant use has been established.
Can healthcare teams collect employee responses?
Yes. Available options include two-way responses, surveys and crisis-status responses, depending on the selected modules.
Reach the right employees at the right time
See how ActionTrac can help your healthcare organization communicate more quickly, target messages more precisely and measure workforce engagement.